Unlock Property Group Ltd, ("We") are committed to protecting and respecting your privacy.

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This policy sets out the basis on which any personal data We collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it. By visiting www.unlockpropertygroup.com you are accepting and consenting to the practices described in this policy.

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For the purpose of the General Data Protection Regulations 2018 (the "Regulations"), the data controller is:

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Name of Company: Unlock Property Group Ltd

Address: Edgefield Road, Sheffield, S7 2BT

Telephone Number: 07723 070680

Email address: info@unlockpg.com

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Information we may collect from you

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We may collect and process the following data about you:

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• Information you give us. You may give us information about you by filling in forms on our site www.unlockpg.co.uk ("our site") or on landing pages permitting you to access our downloads or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register with us, accept our services, pay for any services provided and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number(s), date of birth, financial and credit card information.

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• Information We collect about you. With regard to each of your visits to our site We may automatically collect the following information:

  • ​Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

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Cookies

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Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies We use and the purposes for which We use them see our Cookie policy.

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How that information may be used

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We use information held about you in the following ways:

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• Information you give to us. We will use this information:​

  • ​to provide you with information about other goods and services We offer that are similar to those that you have already purchased or enquired about;

  • ​to provide you, or permit selected third parties to provide you, with information about goods or services We feel may interest you. If you are an existing customer, We will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where We permit selected third parties to use your data, We (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please notify us in writing;​

  • to notify you about changes to our service;

  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

  • to allow you to participate in interactive features of our service, when you choose to do so;

  • as part of our efforts to keep our site safe and secure;

  • to measure or understand the effectiveness of advertising We serve to you and others, and to deliver relevant advertising to you;

  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

 

Disclosure of your information

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We may share your information with selected third parties including:

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• Our Payment Processor;

• Business partners, suppliers and sub-contractors for the performance of any contract We enter into with them or you.

• Analytics and search engine providers that assist us in the improvement and optimisation of our site.

• We do NOT share your data with third party advertisers. This means you will never receive communication directly from a third party through the data you have provided us. From time to time, We will offer promotion of other services from third parties we have selected that We believe complimentary to our business and our offering. Such communications will only ever be sent through our own mailing servers, and no personalised data will not be shared with third parties without your opt in.

• As an RICS regulated firm client files may be subject to monitoring and will need to be provided to RICS upon request.

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We may disclose your personal information to third parties:

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• In the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets.

• If Unlock Property Group Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

• If We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce any other agreements; or to protect the rights, property, or safety of Unlock Property Group Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

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Retaining Communications

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We will retain your emails, letters and other communications. This is in our legitimate interests to maintain an audit trail and an accurate record of these. We need these records for our ongoing dealings with you, including our data protection obligations.

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Length of storage of data

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Data can only be stored on a time limited basis and not indefinitely. We will hold data about you and your project/survey on file for 15 years in the event that it is required by an external regulator or for our own reference purposes. Upon expiry of 15 years, details are deleted from electronic files and hard copies are securely destroyed.

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Storage and security of data

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We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those third parties who have a business need to know eg. contractors needing contact details for invoicing or solicitors, mortgage advisers etc with whom the investor will be working. They will only process your personal data on our instruction, and they are subject to a duty of confidentiality.

All our information is stored securely electronically on servers or devices. We have made due diligence checks on the cloud storage systems we use, such as Dropbox, as well as the email servers. We are happy with the privacy policy in use by Podio, which we have downloaded and read and have on file. We have also familiarised ourselves with Mailchimp’s data security and privacy document, which we have on file. We are happy that Mailchimp’s policy is very secure. Dropbox, Podio and Mailchimp all use Secure Sockets Layer (SSL)/Transport Layer Security (TLS) to protect data in transit between apps and servers. SSL/TSL creates a secure tunnel protected by 128-bit or higher Advanced Encryption Standard (AES) encryption.

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Where We store your personal data

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The data that We collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us, one of our suppliers or for our Booking Provider and Payment Processor. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

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All information you provide to us is stored on our secure servers.

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Some payment transactions may be made through our Payment Processor who will be responsible for the protection of the information that you provide to them.

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Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

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Your rights

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You have the right to ask us to amend or delete your data at any time. We encourage you to keep information we hold up to date, such that we can send you emails, opportunities & other marketing from ourselves relevant to you. You can also exercise the right at any time by contacting us at info@unlockpg.co.uk. At the entering of such a request, we will aim to delete your information forthwith, and information will be deleted within 30 days of the request, although some data may remain viewable in cached and archived pages of our sites for a period of time.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

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Access to information

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The Regulations gives you the right to access information held about you. Your right of access can be exercised in accordance with the Regulations.

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Changes to our privacy policy

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Any changes We may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

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Contact

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Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@unlockpg.com or info@unlockpg.co.uk

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Complaints

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If you have any concerns about the way in which we collect or handle data please contact us.

Additionally, you have the right to lodge a complaint with the Supervisory Authority who is:

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Information Commissioner

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

www.ico.org.uk

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